Order and Delivery

1. Order Placement:

  • Customers can place orders through our website, www.rouxelux.com, by selecting desired products and proceeding to checkout.
  • All orders are subject to product availability. You will receive a confirmation email once your order is successfully placed.

2. Payment Methods:

  • We accept a variety of payment methods including credit/debit cards, PayPal, Mastercard, Visa and cash on delivery (COD) for your convenience.

3. Order Processing:

  • Orders are typically processed within 1-2 business days. You will receive a notification once your order is ready for dispatch.

4. Delivery Locations:

  • We deliver across the UAE, including major cities like Dubai, Abu Dhabi, Sharjah, and more.
  • Please ensure that the delivery address is accurate to avoid any delays.

5. Delivery Timeframes:

  • Standard delivery takes 2-5 business days within the UAE.
  • For express delivery, options are available at checkout for faster service.

6. Shipping Fees:

  • We offer free shipping on orders over AED 500. For orders below this threshold, a delivery fee of AED 25 will apply.

7. Order Tracking:

  • After dispatch, you will receive a tracking link via email or SMS to monitor your order’s status in real-time.

 

8. Customer Support:

  • For any inquiries regarding your order, delivery, or products, feel free to reach out to our customer support team via email (info@rouxelux.com) or through our website's live chat feature.

Thank you for choosing Rouxelux! We look forward to providing you with the finest fragrances.