Return and Cancellation

At Rouxelux, we strive to ensure that you are completely satisfied with your purchase. If you need to return or cancel an order, please read our policy carefully.

1. Cancellation Policy:

  • Order Cancellation: You can cancel your order within 24 hours of placing it by contacting our customer service at info@rouxelux.com.
  • Cancellation Requests: Please provide your order number and reason for cancellation in your email. If your order has already been processed or shipped, you will need to follow our return policy below.

2. Return Policy:

  • Eligibility for Returns: We accept returns on products within 14 days of receipt, provided that they are unopened, unused, and in their original packaging with all tags intact.
  • Non-Returnable Items: Please note that items that have been opened or used cannot be returned due to hygiene and safety reasons.

3. Return Process:

  • Initiating a Return: To initiate a return, please contact our customer service at info@rouxelux.com with your order number and reason for the return.
  • Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how to return the item.

4. Return Shipping:

  • Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will cover the shipping costs.
  • Packaging: Please securely package the item to prevent damage during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

5. Refunds:

  • Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used at the time of purchase.
  • Partial Refunds: If the item shows signs of use or damage, we reserve the right to issue a partial refund.

6. Exchanges:

  • Exchanges: If you wish to exchange an item for a different product, please initiate a return as outlined above and place a new order for the desired item.

7. Customer Support:

  • If you have any questions or concerns regarding our return and cancellation policy, please reach out to our customer service team at info@rouxelux.com.

Thank you for choosing Rouxelux! We appreciate your understanding and cooperation.