Terms and Conditions

Terms and Conditions

Welcome to Rouxelux. These Terms and Conditions govern your use of our website and the purchase of products from our online store, operating in the United Arab Emirates (UAE). By accessing our website or making a purchase, you agree to be bound by these terms.

1. General Information

Rouxelux is an e-commerce platform offering luxury fragrance, fashion, and beauty products. We operate in accordance with the laws and regulations of the UAE.

Website: www.rouxelux.com
Email: info@rouxelux.com
Business Address:
ROUXELUX
Block C VL06-153
Dubai, United Arab Emirates

2. Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a legal guardian.

3. Product Information

We strive to provide accurate descriptions, images, and pricing for all products. However, we do not guarantee that all details are always error-free. We reserve the right to correct any errors and update product information at any time without prior notice.

4. Orders and Payments

  • All orders are subject to acceptance and availability.

  • Prices are displayed in AED and include applicable taxes, unless stated otherwise.

  • We accept major credit/debit cards and other payment methods supported by our payment gateway.

  • Once your order is confirmed, you will receive an email confirmation with order details.

5. Shipping and Delivery

  • We deliver across the UAE and selected international regions.

  • Estimated delivery times are provided at checkout. While we aim to deliver on time, we are not responsible for delays beyond our control.

  • Shipping charges, if applicable, will be displayed at checkout.

6. Returns and Refunds

  • You may request a return within 7 days of receiving your order if the product is unused, in original packaging, and accompanied by proof of purchase.

  • Fragrance and beauty products must be unopened and sealed due to hygiene reasons.

  • Refunds will be processed through the original payment method within 7–14 business days of approval.

  • Please refer to our Return Policy for full details.

7. Intellectual Property

All content on this website—including text, images, product designs, logos, and trademarks—is the property of Rouxelux and protected under applicable copyright and intellectual property laws. Unauthorized use is strictly prohibited.

8. Limitation of Liability

Rouxelux shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

9. Privacy Policy

Your privacy is important to us. By using our site, you agree to our Privacy Policy, which outlines how we collect, use, and protect your information.

10. Governing Law

These Terms and Conditions shall be governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.

11. Modifications

Rouxelux reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the site constitutes your acceptance of the updated terms.

If you have any questions or concerns, please contact us at:
📧 info@rouxelux.com
🏢 ROUXELUX, Block C VL06-153, Dubai, United Arab Emirates